WE CARE!

That is the Mohamed Yousuf Naghi Motors BMW Service promise.

WE CARE!

That is the Mohamed Yousuf Naghi Motors BMW Service promise.

We Care!That is the Mohamed Yousuf Naghi Motors BMW Service promise.

PEACE OF MIND IN A PACKAGE.

The BMW philosophy of driving is all about pleasure. Our unique BMW service packages give you the opportunity to experience our hallmark driving pleasure in a carefree way.

It is as simple as that: BMW service packages cover all scheduled service and maintenance of your car and wear-and-tear repairs*, too, thus giving you the freedom to concentrate on your number one priority: sheer driving pleasure.

*Depending on the service package.

BMW WARRANTY.

Our guarantee for your driving pleasure.

 

If you buy a new BMW, you’ll want driving pleasure to come as guaranteed. For this reason, BMW provides a warranty, which starts from the first registration of the vehicle with unlimited mileage and lasts for:

Warranty Period

■ 2 years for the vehicle itself
■ 3 years against paint defects
■ 12 years against rust

Parts Warranty

■ 2 years unlimited mileage starts from the date of invoice
■ Mobility & Service related parts are provided by BMW for a minimum period of 12 years. Subsequent to the 12 years BMW is supporting BMW classic to conserve to BMW classic vehicles and to enable restoration of those vehicles.

Warranty Coverage

■ Spare parts, labour fees for fixing any malfunction within the warranty period, transportation costs to the nearest dealer in case of an engine breakdown
■ Tyre warranty, provided by the tyre manufacturer and in coordination with the BMW dealer
■ Wheel alignment and door adjustment for a period of 6 months or 10,000km (whichever comes first)
■ Tyre balance in the first 2,000km
■ Xenon headlight bulbs, except for regular light bulbs for only one year

The BMW Warranty does not cover

■ Wear-and-tear parts (such as brake disks and pads)
■ Defects arising from the use of contaminated fuel
■ Defects caused by external influences (such as storms and floods)
■ Defects arising from failing to bring in the car for periodical service at the required intervals and negligence towards alerts regarding drop in engine oil or coolant levels
■ Defects arising from fitting non original BMW parts and accessories
■ Defects due to the vehicle participation in racing events

For more information please contact your BMW dealer.

BMW SERVICE INCLUSIVE*.

Covers repairs beyond the statutory warranty.

BMW Repair Inclusive gives you the facility/opportunity to assert the statutory right to submit claims for the repair of defects beyond the statutory warranty period during the term of validity of the package purchased (starting from the first registration date or until the agreed duration** or mileage is reached – whichever comes first)

BMW Repair Inclusive package does not cover the following:

■ Defects arising from the use of contaminated fuel
■ Damage to paint finish, body, covers, panels
■ Damaged glass (e.g. mirrors, windows, headlights)
■ Tyres, wheel balance weights and wheel damage
■ Repairs of accessories that were not original manufacturer’s equipment and
were not ordered with the new vehicle
■ Repairs for which the vehicle user is responsible (e.g. engine damage due to
deficiency of oil, participation in race events)
■ Any defects arising from failing to bring in the car for periodical service at the
required intervals***

Please note: The prerequisite is that the vehicle has been correctly driven and that the maintenance, inspection or services have been carried out in full and at the specified intervals (as specified by the service intervals displayed in the vehicle) as specified by the manufacturer.

For more information please contact your BMW dealer.

* BMW Repair Inclusive is not warranty coverage.
** Based on the coverage taken.

  • BMW SERVICE INCLUSIVE PLUS

    Covers essential service and maintenance.

    The BMW philosophy of driving is all about pleasure. Not caring about maintenance costs. To experience driving in a carefree way, subscribe to BMW Service Inclusive Plus.

    Within the agreed period of validity (starting from the first registration date or until the agreed duration** or mileage is reached – whichever comes first), this unique Service Package covers the vehicles due maintenance work:

    ■ Engine oil change (incl. engine oil filter)
    ■ Engine oil top up after the first 5,000km if needed
    ■ Vehicle check and standard scopes 
    ■ Service/replacement of AC filter
    ■ Service/replacement of air filter 
    ■ Service/replacement of spark plugs
    ■ Service/replacement of brake fluid
    ■ Replacement of windscreen wiper and rear window wipers if worn and only with oil service
    ■ Replacement of front /rear brake pads and, if necessary, front/rear brake discs after calipering

    For more information please contact your BMW dealer.*BMW Service Inclusive is not a warranty coverage.

    ** Based on the coverage taken.

  • How to know the time for your next service is due?

    Your vehicle service* is due when you see the yellow or red indicator on your dashboard.

    Please note: not servicing your car in the due service intervals may cause major damage to your vehicle and may void your warranty claims.

    To know which service is required. Please go to the service on your menu screen.

    * You are entitled to BMW service package maintenance only when the service is due and indicated by the vehicle’s on-board computer.

    For more information or to arrange your next service booking, please call 800 123 8000.
     

WHAT’S IN IT FOR YOU.

■ Organisation of your time
In conjunction with BMW’s innovative maintenance system, you can plan pending service appointments in good time.

■ Peace of mind
You can forget about service, maintenance and, depending on the package, wear-and-tear repair and vehicle defect repair costs.*

■ Guaranteed BMW quality
Perfect maintenance with the latest diagnostic equipment and Original BMW Parts.

■ Cross-border validity
Valid at all participating certified BMW importers and BMW Service-authorised centres, home and abroad.

■ Higher resale value
The benefits of your BMW Service Package are transferred to the new owner if the car is sold within the term of validity (time/kilometre allowance.)

■ Fixed, transparent costs
Complete cost transparency from the point of purchase for the entire term of validiy.

■ One-off payment
You are protected against unexpected price increases.

*Terms and conditions differ as per type of service package.

  • Customer Rights

    Mohamed Yousuf Naghi Motors has the highest regard to their customers and promises a level of customer service which is second to none. With that in mind we commit to the following points to ensure your rights as a distinguished customer.

    ■ That we will receive your vehicle within 1 hour of the pre-booked appointment time
    ■ The price agreed is the price you pay
    ■ 2 years Manufacturing Warranty on all new cars
    ■ Deliver the new car purchased within 5 working days after receiving full payment*
    ■ Accept appointments within 7 days of customer request
    ■ Customer complaints will be addressed within 2 working days
    ■ Supply parts to the customer within 14 days

    * Whether cash, money transfer, original bank or finance company purchase order.

  • Owner’s Responsibilities

    As a condition of warranty coverage, the owner is required to service and maintain the vehicle in accordance with BMW’s established recommendations. Please ensure that the vehicle’s Service Booklet is updated with every visit to a BMW Service Centre. The service agreement will not cover any service requested by the client before its due appointment as shown on the car’s display. The manufacturer’s warranty does not cover any defaults or malfunctions in the car or any parts of the car like the engine, if the owner doesn’t take the car to service in time, despite knowing that service is due.

    *Applies to BMW Service Inclusive Plus and BMW Repair Inclusive

  • Your benefits as a second owner

    Welcome to the world of BMW Service. Along with your car, you have bought the BMW Service Package specified on the ‘Service Agreement’ page. This very special package is available immediately and brings you a whole range of benefits relating to your particular Service Package. But remember, the service is only valid for the already specified number of years or mileage. As a subsequent owner, you are entitled to the benefits of the package for the remaining term of validity.

    *Please visit BMW Service Center to update your information booklet and get explanations on Service Packages.

BMW ROADSIDE ASSISTANCE.

The instant assistance you need whenever you need it.

Enjoy the following services with the Roadside Assistance and 24-hr Emergency Service Programme*:

■ Car recovery to the nearest of Mohamad Yousuf Naghi Motors’ service centres.
■ Car battery jumpstart**.
■ 24-hr services.

 

 

Please contact our Roadside Assistance on:
Riyadh : +966 507 011 116
Jeddah : +966 507 022 226
Khobar : +966 507 033 336

* Not included in warranty or service packages, additional charges may apply depending on the service required.
** Not applicable for the BMW i8.

This service is only available in Jeddah, Riyadh and Khobar.